Resume

TCWGlobal | San Diego, CA

• ●Led a cross-functional team of 15+ across design, engineering, QA and shipped 10+ features, taking end-to-end ownership of the StaffingNation platform across onboarding, VMS, quotes, and orders
• ●Partnered with enterprise customers and internal stakeholders to gather requirements, validate solutions, and prioritize roadmap
• ●Elevated backlog ownership into a full planning system — built a Now/New/Next roadmap, JTBD-framed strategic roadmap, and monthly OKRs, operationalized as Jira/Linear initiatives with standardized templates
• ●Built and trained internal AI agents for product workflows, and designed an AI-augmented SDLC as part of the leadership team with maker-checker controls as a non-negotiable compliance floor
• ●Owned planning for a platform migration from PHP to Next.js serving 100,000+ users, reducing page load times by 50% while partnering with engineering leadership to de-risk execution
• ●Facilitated API integrations and endpoint extensions for 4+ clients in close collaboration with the Director of MSP
• ●Reduced audit time 25% for Operations after implementing a multi-state minimum wage compliance check that stopped non-compliant job offers pre-send, based on worker location
• ●Designed complex multi-table SQL reports supporting annual SOC audits, recurring executive reporting, and ad hoc client, Sales, Operations requests
• ●Reduced customer escalations by 50% by resolving 50+ production issues, shrinking turnaround from multi-day engineering queues to under two hours

TCWGlobal | San Diego, CA

• ●Authored and refined 100+ Jira tickets with acceptance criteria, dependencies, and business logic across compliance, data migration, and integration initiatives, aligning cross-functional teams on scope
• ●Partnered with Product Leadership to translate business needs into technical stories and database designs; onboarded 18+ team members, including directors and DBAs, on the product and database

TCWGlobal | San Diego, CA

• ●Coordinated cross-functional workflows (Compliance, Operations, Training), and translated user feedback into actionable requirements and bug reports
• ●Leveraged SQL skills to support the dev team resolving 300+ production and data discrepancies, consistently exceeding SLAs for P1-P4 blockers
• ●Streamlined processes such as bulk engagement closures and audit reporting, and tracked support trends to inform business leaders, saving Operations 4 hours weekly on average

Lowell Public Schools | Lowell, MA

• ●Drove 70% year-over-year score gains and outperformed the district by +5 raw points for 3 straight years, instructing a 34–36 student inner-city classroom across mainstream, SPED, ELL, and newcomer populations
• ●Selected for the Diversifying Teachers Fellowship (12 minority teachers) with UMass Lowell; proposed and helped implement a district action plan for recruiting and retaining teachers of color

Kareo | Irvine, CA

• ●Built live dashboards analyzing customer churn, wrote product requirements and wireframes/HTML prototypes for a new live chat feature, and led on-site user testing with clinic staff